Unfair charges and exploitation of consumers

I am sick of standard bank, I have an RCP loan with them the balance does not decrease every month i pay nothing happens, u complained but STD does not even have the odesity to call me they send an email back after a week which reads

Good day

Hope all is well .

We have received your email and please accept our apology for the delayed response.

We have looked into your revolving credit loan account , it shows that the balance is reducing by few Rands, reason being the interest charged on the account and it also shows that there is a credit protection policy which is debiting as well.so after interest charges and the credit life only few Rands go to the balance .

Hope the information provided will be of assistance.

Should you need more clarity please contact our lending department on ***.

The matter will now be closed resolved

King regards

cid:[email protected]

Peace Maluleke

Complaint Resolution Centre Tel +27 (0)860 101 101

www.standardbank.com