1 reviews | Active since Oct 2018
Unfair cancelling of my Funeral Policy
I am a pensioner holding a funeral policy with Standard Bank. They froze my account for FICA, they did not inform me. I made provision for my premiums always which they never debitted and lapsed my years of policy although I made arrangements to pay premiums that were behind. Consultants promised that they will debit the outstanding on 01 Oct but in September they decide to cancel my policy. I have been a loyal client for all these years and feel that I have been poorely serviced.
Dear Antonio
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Antonio
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We apologize about the inconvenience this matter has caused and glad to have had it resolved.
Regards
Standard Bank Insurance
We apologize about the inconvenience this matter has caused and glad to have had it resolved.
Regards
Standard Bank Insurance