LM
Litshani M
1 reviews | Active since May 2024
31 May 2024, 10:16
Unfair business practice
Good day I have a very serious problem with Standard Bank Insurance whom I have requested to replace the homeloan protection life policy with an affordable one since theirs is very expensive. On 2024-03-26 I made the request of which I was instructed to submit the cession documents and the policy document of which I did on 2024-03-28. Seeing that the my request is not attended to, on 2024-04-10 I lodged a complaint of which I was given a complaint case number ***0 for further follow up, however to this date nothing has been done by Standard Bank. I have since even requested the refund of the amounts i have paid with no response. This is making my life very difficult since o am paying for two policies hence I am struggling financially and cannot make ends meet. I consider this very cruel and inhumane considering .y financial situation. I would like them to refund all the months' payments were I paid for two policies.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
31 May 2024, 10:22Hi Litshani
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 May 2024, 10:22
Official
Hi Litshani
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
LM
Litshani M's updateReviewer Update
05 Jun 2024, 23:09As usual I have just received a service request per no.*** due on 12.06.2024.
I had also written a follow up on the complaint of which I am not sure if this is related to a review or complaint flow up. I will wait to see their response because they are good at giving complaints number without any help.
I had also written a follow up on the complaint of which I am not sure if this is related to a review or complaint flow up. I will wait to see their response because they are good at giving complaints number without any help.
LM
Litshani M's update05 Jun 2024, 23:09
Reviewer Update
As usual I have just received a service request per no.*** due on 12.06.2024.
I had also written a follow up on the complaint of which I am not sure if this is related to a review or complaint flow up. I will wait to see their response because they are good at giving complaints number without any help.
I had also written a follow up on the complaint of which I am not sure if this is related to a review or complaint flow up. I will wait to see their response because they are good at giving complaints number without any help.
Standard Bank's replyOfficial
06 Jun 2024, 07:03Dear Litshani
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Jun 2024, 07:03
Official
Dear Litshani
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
LM
Litshani M's updateReviewer Update
23 Jun 2025, 12:48I am in shock that to this date Standard Bank choose to not do anything about this complaint except sweet words that it will be attended to, but nothing happens. I recently, now in June 2025 wrote the same complaint which also has still not been attended to.
I wonder how Standard can rob their client of years day light and are not moved by ethical standards. MORE SO AFTER THE NATIONAL FINANCIAL OMBUDSMAN ORDERED THEM TO REFUND ME AND THEY STILL CHOOSE TO IGNORE THE CALL. WHERE FO WE RUN TO WHEN WRONGED I SOUTH AFRICA. IF SUCH BIG ORGANIZATION LIKE STANDARD BANK IGNORE THE LAWIKE THIS.
Anyone hoping to do business with Standard Bank must be careful of how this bank can mess your life up and don't care.
It was wrong taking my money in the name of a policy that I have canceled.
This is no Wright. Again I policy was taken which I did not sign for, I wrote a complaint which is also being ignored.
I am just currently not in a position to pay their overdraft since I am having financial difficulties but the day I pay it and very soon I am leaving this bank.
I have heard complaints about it for some time as and when I narrate my experienceto other people and that gives me courage tomovr to another bank and to just know that I am not alone in Standard Bank predicament.
I wonder how Standard can rob their client of years day light and are not moved by ethical standards. MORE SO AFTER THE NATIONAL FINANCIAL OMBUDSMAN ORDERED THEM TO REFUND ME AND THEY STILL CHOOSE TO IGNORE THE CALL. WHERE FO WE RUN TO WHEN WRONGED I SOUTH AFRICA. IF SUCH BIG ORGANIZATION LIKE STANDARD BANK IGNORE THE LAWIKE THIS.
Anyone hoping to do business with Standard Bank must be careful of how this bank can mess your life up and don't care.
It was wrong taking my money in the name of a policy that I have canceled.
This is no Wright. Again I policy was taken which I did not sign for, I wrote a complaint which is also being ignored.
I am just currently not in a position to pay their overdraft since I am having financial difficulties but the day I pay it and very soon I am leaving this bank.
I have heard complaints about it for some time as and when I narrate my experienceto other people and that gives me courage tomovr to another bank and to just know that I am not alone in Standard Bank predicament.
LM
Litshani M's update23 Jun 2025, 12:48
Reviewer Update
I am in shock that to this date Standard Bank choose to not do anything about this complaint except sweet words that it will be attended to, but nothing happens. I recently, now in June 2025 wrote the same complaint which also has still not been attended to.
I wonder how Standard can rob their client of years day light and are not moved by ethical standards. MORE SO AFTER THE NATIONAL FINANCIAL OMBUDSMAN ORDERED THEM TO REFUND ME AND THEY STILL CHOOSE TO IGNORE THE CALL. WHERE FO WE RUN TO WHEN WRONGED I SOUTH AFRICA. IF SUCH BIG ORGANIZATION LIKE STANDARD BANK IGNORE THE LAWIKE THIS.
Anyone hoping to do business with Standard Bank must be careful of how this bank can mess your life up and don't care.
It was wrong taking my money in the name of a policy that I have canceled.
This is no Wright. Again I policy was taken which I did not sign for, I wrote a complaint which is also being ignored.
I am just currently not in a position to pay their overdraft since I am having financial difficulties but the day I pay it and very soon I am leaving this bank.
I have heard complaints about it for some time as and when I narrate my experienceto other people and that gives me courage tomovr to another bank and to just know that I am not alone in Standard Bank predicament.
I wonder how Standard can rob their client of years day light and are not moved by ethical standards. MORE SO AFTER THE NATIONAL FINANCIAL OMBUDSMAN ORDERED THEM TO REFUND ME AND THEY STILL CHOOSE TO IGNORE THE CALL. WHERE FO WE RUN TO WHEN WRONGED I SOUTH AFRICA. IF SUCH BIG ORGANIZATION LIKE STANDARD BANK IGNORE THE LAWIKE THIS.
Anyone hoping to do business with Standard Bank must be careful of how this bank can mess your life up and don't care.
It was wrong taking my money in the name of a policy that I have canceled.
This is no Wright. Again I policy was taken which I did not sign for, I wrote a complaint which is also being ignored.
I am just currently not in a position to pay their overdraft since I am having financial difficulties but the day I pay it and very soon I am leaving this bank.
I have heard complaints about it for some time as and when I narrate my experienceto other people and that gives me courage tomovr to another bank and to just know that I am not alone in Standard Bank predicament.
Standard Bank's replyOfficial
24 Jun 2025, 13:48Dear Litshani
Thank you for bringing this matter to our attention.
We will follow up with our Insurance team and we will be in touch with further feedback.
Our humble apologies for the inconvenience experienced.
Kindest regards,
Thank you for bringing this matter to our attention.
We will follow up with our Insurance team and we will be in touch with further feedback.
Our humble apologies for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Jun 2025, 13:48
Official
Dear Litshani
Thank you for bringing this matter to our attention.
We will follow up with our Insurance team and we will be in touch with further feedback.
Our humble apologies for the inconvenience experienced.
Kindest regards,
Thank you for bringing this matter to our attention.
We will follow up with our Insurance team and we will be in touch with further feedback.
Our humble apologies for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team