Unfair billing

Good Day,<br> <br> I called Standard bank after making an EFT and requested for them to reverse it and I spoke to a consultant by the name of Phiwe when I called the same day I did logged the request.<br> <br> I was advised that it will be logged however they do not guarantee that it can be reversed,fair enough.He then told me that I will be billed R200.00 for the should the reversal be successful and did not mention nothing about whether successful or not you will be bill R290.00 and not R200.00<br> <br> I WANT MY MONEY BACK AS THIS WAS NOT EXPLAINED TO ME and this is unfair practice that you only advise us after the request has been resolved that \No we could not reverse the EFT you made and we are billing you R290.00"FOR WHAT?<br> <br> Please get someone senior to contact me as the agents don't know your processes Request number ***.I WANT MY MONEY BACK.<br> <br> Kind Regards"