oB
oupa B

1 reviews | Active since Dec 2019

18 Jul 2022, 11:12

unfair banking practice

I have received an unfair banking practices during my home loan application, I am self employed and when I made my application to Standard bank via a bond originator, my initial application was refused,on the ground that in one month I did not make deposit into my personal account, which was clear on the bank statement that the aforesaid payment was made on or before 15th of the previous month and therefore, enough funds were available for monthly expenses, on the reapplication, the application was approved in the spirit of a favour and now I was classified as a high risk client, likely to default in one or more monthly payment, and my classification meant I was going to pay interest on a scale of higher plus. I was advised through my bond originator that the rate could be revisited depending on my payment behaviour after 24 months, I accepted that then as it sounded fair then. Recently with the war in Ukraine, I had requested the bank to relook at my interest rate and readjust them, in response, Standard bank informed me that my interest rate cannot be readjusted because once the rate is fixed it fixed it cannot be adjusted, which I found to be unfair and discriminatory on the basis on affordability, because I have never defaulted on my obligation to pay monthly payment and my financials have been consistent. Very disappointed and this is not in the spirit of the National Credit Act, which promotes fair and just

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Replies (5)
Standard Bank
Standard Bank's reply18 Jul 2022, 11:23
Official
Good day Oupa Baloyi

Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 
Kind regards 
Standard Bank Help 
Centre ***
oB
oupa B's update26 Jul 2022, 13:15
Reviewer Update
I am still waiting, no one contacted me as you promised
Standard Bank
Standard Bank's reply26 Jul 2022, 14:08
Official
Good day Oupa

Our humble apologies for the inconvenience experienced.

we have flagged this matter with our team.

Our team will reach out to you asap.

Have a great day further 

Kind regards 
Standard Bank Help 
Centre ***

oB
oupa B's update27 Feb 2023, 12:20
Reviewer Update
I am still waiting and no one has contacted me since you promised in 2022,please this is very disappointing for a big name bank to act and ill treat its clients
Standard Bank
Standard Bank's reply27 Feb 2023, 12:44
Official
Good day Oupa

Thank you for bringing this matter to our attention. 

We have requested for the final feedback on this matter to be communicated to our team. 

We will be in touch with feedback

Kind regards 
Standard Bank Help 
Centre ***