JM
Joshua M

1 reviews | Active since Dec 2020

14 Dec 2020, 22:20

UNFAIR ACCUMULATED INTEREST.

We recently bought a house through Standard bank, as the process of register completed we cautiously waited for a debit check to come through but it never did which we certain was flipping intentional so we may not be aware as the result the Standard Bank can charge us sick interest for failing to pay our installment, we therefore enquirer with our branch that confirmed there was none of debit request on their system forfeited approval. We furiously feel reaped off by the accrued INTEREST posed on us by this unfairness practice of STANDARD BANK HOME LOAN we demand a correction and a speedily reversal of this nonsense action.

0
Replies (3)
Standard Bank
Standard Bank's reply15 Dec 2020, 05:10
Official
Dear Joshua Mapa

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
**********
*********** 
Standard Bank
Standard Bank's reply24 Dec 2020, 08:37
Official
Good day Joshua, 

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting for further details has been sent to you, we await your response.

Kind regards 
Complaint Resolution Centre
JM
Joshua M's update26 Dec 2020, 10:05
Reviewer Update
Good day

As per Complain Resolution Center of Standard Bank request of the information was provided we therefor await for the finalization of this matter or we escalate it to ombudsman.