Unfair Account Block – No Access to My Own Funds

Item: Standard Bank
Rating: 1
Author: Munangiwa R

I am extremely frustrated with the way Standard Bank has handled my account.

I received funds from Betway via ABSA — R15,000 into one account and a total of R34,000 into another account (through multiple withdrawals). Both amounts came from the same source, yet Standard Bank chose to block only the account that received the R15,000. The R34,000 was never blocked and I was able to use it freely. How is this fair or consistent?

To make matters worse, I was never notified that my account had been blocked. As a result, I unknowingly transferred money into the blocked account, and now I cannot access my own funds. This is unacceptable.

I have contacted the bank, and it has already been 5 days. By now the transaction should have been verified, yet I am still waiting with no clear explanation and no access to my money.

This treatment is unfair, inconsistent, and has caused me unnecessary stress.

Helpful (0)

Replies (5)

Standard Bank's replyOfficial

19 Sept 2025, 07:06

Dear Munangiwa

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologize for any inconvenience or unwarranted frustration this has given you.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply19 Sept 2025, 07:06

Official

Munangiwa R's updateReviewer Update

19 Sept 2025, 07:19

Thank you for your response. I appreciate your acknowledgment of the issue and look forward to your update

Munangiwa R's update19 Sept 2025, 07:19

Reviewer Update

Thank you for your response. I appreciate your acknowledgment of the issue and look forward to your update

Standard Bank's replyOfficial

19 Sept 2025, 07:32

Our team will be in touch.

Standard Bank's reply19 Sept 2025, 07:32

Official

Our team will be in touch.

Munangiwa R's updateReviewer Update

19 Sept 2025, 10:33

The reason I posted my original review early in the morning was because I wanted Standard Bank to contact me as soon as possible. Yet up to now, there has been no communication from them at all, which has only made me more frustrated.

I also sent a detailed email about this matter, and I even cc’d ABSA, Betway, and Standard Bank. That email contained all the relevant information about the transaction, so by now someone should have contacted me to explain what is happening. Instead, nothing has been done and no one has called me back.

I feel like I am not being taken seriously. This is my money, and I have every right to access it. The lack of urgency and accountability from Standard Bank is unacceptable.

Munangiwa R's update19 Sept 2025, 10:33

Reviewer Update

Standard Bank's replyOfficial

20 Sept 2025, 09:23

Dear Munangiwa

Thank you for taking our call.

Our team has confirmed to have spoken to you.

Continue to have a great day further.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply20 Sept 2025, 09:23

Official

Dear Munangiwa

Thank you for taking our call.

Our team has confirmed to have spoken to you.

Continue to have a great day further.

Kindest regards,
Standard Bank Hello Peter Team
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