DM
Daliwonga M
1 reviews | Active since May 2020
17 Dec 2021, 00:00
Unexplained Honouring Charges
Just went through my statement now and noticed that standard Bank charged me R132 in honouring fees. Reading online, an honouring fee is charged in the case of an honoured debit order if the client has insufficient funds to cover the amount of the debit order. This is very confusing because I do not have debit orders due today (1). (2) My balance was more than 9k at the time of the charge and has been for the last 2 days so whatever debit order would have been fulfilled. I would like my funds returned to my account, please. And also, I know this is not first time this happens, just happened to catch it this time round.
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Replies (1)0
Replies (1)Standard Bank's replyOfficial
17 Dec 2021, 10:53Dear Daliwonga M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply17 Dec 2021, 10:53
Official
Dear Daliwonga M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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