DV
Danie V
1 reviews | Active since Jan 2010
08 May 2025, 16:48
Unexplained bond repayment increase
I received an SMS on 3 May that my minimum payment on my bond is to increase with R36.45. I called the hotline on 7 May '25 for an answer as there was no interest rate change. I was informed it is because I am doing IB transfers between my bond and other accounts. I was highly surprised about this answer as that has never happened since 2007. The agent then informed me that she will liaise with a team lead and will get back to me. This is now a day later and nothing has happened.
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Standard Bank's replyOfficial
08 May 2025, 16:55Dear Danie,
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 May 2025, 16:55
Official
Dear Danie,
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
***