Unexplained Bank Charges

The service received from Standard Bank leaves much to be desired! In the past 2.5months standard Bank has deducted bank charges of close to R3000 off my account with the reference being "bank error correction", this was done with no explanation and to date have no received any explanation. I went into the Rondebosch branch and met with business manager Bennie who made it seem like it was such an effort to assist me and in the end could not assist me! She said she'd logged the query with standard bank Constantia where my account is held and then undertook to call me back by end of business same day. Two weeks passed and still waiting for the call! I then went into standard bank Constantia to be told my bank manager Ashleigh went to look for "greener pastures", I wonder why?!!! Carl, who is assisting me, although helpful, still cannot give me an explanation to the bank charges. This must be the reason why Standard Bank is closing down so many branches because their customer service is pathetic! Standard Bank Step Up!