NY
Nyameko Y

1 reviews | Active since Oct 2018

04 Oct 2018, 09:59

Unexplained bank charges

I had charges I do not recognize on my account, sent them an email and they came back saying they were investigating the matter. I then went to the Belhar service center, where they could not explain the charges. They took my details and promised to called but its been more than a week and no call received. I then contacted them through their twitter handle, they again requested my details and still no response received.

0
Replies (2)
Standard Bank
Standard Bank's reply04 Oct 2018, 10:48
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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NY
Nyameko Y's update04 Oct 2018, 10:54
Reviewer Update
I am tired of writing and getting no responses! Its been almost a month now, follow up after follow up still no help!