MT
Mutondi T
1 reviews | Active since Aug 2019
13 Aug 2019, 09:08
Unexplainable Honouring Fee
I woke up to a debit of R132 on my account with a reference of “Honouring Fee” on 13 August 2019. On enquiry from your consultants I was told that clients are charged this amount should a shop do their banking days later. My question is that why am I being charged this amount when on the day of a transaction my available balance was reduced immediately to reflect a successful purchase. I don’t understand the explanation given by the consultant and would like to request that this ******** debit be reversed.
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Replies (2)0
Replies (2)Standard Bank's replyOfficial
14 Aug 2019, 08:28Dear Mutondi
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
Best regards,
Standard Bank's reply14 Aug 2019, 08:28
Official
Dear Mutondi
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
Best regards,
Standard Bank's replyOfficial
16 Aug 2019, 13:46Dear Mutondi Tshivhase
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply16 Aug 2019, 13:46
Official
Dear Mutondi Tshivhase
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
