MT
Mutondi T

1 reviews | Active since Aug 2019

13 Aug 2019, 09:08

Unexplainable Honouring Fee

I woke up to a debit of R132 on my account with a reference of “Honouring Fee” on 13 August 2019. On enquiry from your consultants I was told that clients are charged this amount should a shop do their banking days later. My question is that why am I being charged this amount when on the day of a transaction my available balance was reduced immediately to reflect a successful purchase. I don’t understand the explanation given by the consultant and would like to request that this ******** debit be reversed.

0
Replies (2)
Standard Bank
Standard Bank's reply14 Aug 2019, 08:28
Official
Dear Mutondi
  Thank you for posting a comment.
   
One of our consultants will be in contact with you as soon as possible.
   
Regards,
Complaint Resolution Centre

Best regards,

Standard Bank
Standard Bank's reply16 Aug 2019, 13:46
Official
Dear Mutondi Tshivhase

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Best regards,