1 reviews | Active since Feb 2020
Unexpectable service.
Hi All.
Just for those who have made an arrangement with the Home Loans dep. I would advise giving them a call and reassure that all the arrangement details are in place.
I made an arrangement and after keeping to it, they did not! They never removed the arrangement from my account and that caused my debit order for this month to be completely wrong.
I spent almost an hour on the phone back and forth trying to resolve it and after coming to an agreement, they still did not keep it. I was supposed to get a refund in set date and well it is set date but no refund.
Easy to take money but extremely difficult to give it back so now I have a lot of issues and I can't see that standard bank will pay up for all the problems they have caused me this month.
This is ridiculous and ***********!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
The damage is already done and I can't see how you as an organization will fix it! You won't pay my penalty fees, all you do is apologize and think that is OK.
I asked kindly for my problem to be resolved the same day, surely you as an organization can do a refund in 24 hours but still 5 days from my initial request and still no resolution.
So please kindly explain to me what you mean with "matter of urgency" because to me that means I should have received a call by now with someone tryin to assist me or alternatively verbally apologizing for the inconvenience you have caused.
The damage is already done and I can't see how you as an organization will fix it! You won't pay my penalty fees, all you do is apologize and think that is OK.
I asked kindly for my problem to be resolved the same day, surely you as an organization can do a refund in 24 hours but still 5 days from my initial request and still no resolution.
So please kindly explain to me what you mean with "matter of urgency" because to me that means I should have received a call by now with someone tryin to assist me or alternatively verbally apologizing for the inconvenience you have caused.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Customer Resolution Centre Consumer & High Net Worth SA Tel+***1 / www.standardbank.com
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Customer Resolution Centre Consumer & High Net Worth SA Tel+***1 / www.standardbank.com