*********ly Withholding Homeloan Funds whilst Charging Interest and Debitting each Month

I had a bond issued by standard bank which had a ronovation portion built into it (reffered to as the retention amount by SB). I was told that i should go ahead with the renovations using my own funds, submit invoices to standard bank afterwhich an assessor will be sent out and a pay out will be made. I accessed the funds through a short term loan.

I started renovations in June and finished at the end of July, submitting my documents at the 1st of August but have still received a payout or any useful feedback from the bank. It is now going for the 4 month, i've drained my savings and have no money to take care of the loan used for the renovations eventhough standard bank is charging me for the amount under my bond monthly !!!

I've been calling almost everyday since August and everyday i deal with a new person in the progress payments team who promises to deal with it to no success.

Most recently i've dealt with the following people from the progress payments teams Sakhile Sibeko, Mandla Mondlane, Stolls Lauretta, Sibongile Mashaba, Nomsa Zimba, Keenon Van Stavel and many more whose names i did not record.

I've also raised a claim with Viniola Ndlovu under complaint number ***.

What is even more frustrating is that i keep getting calls from asessors asking to asses my house even though an assesments has already been completed under assessment number : ***

I need urgent asssitance from SB to ensure that i can pay the bond i hold with them come the end of this month as i have now run out of funds !!!