********* Standard Bank Call Centre Agents

I have NEVER seen call centre agents treat customers the way they treated me. They are disrespectful and a lady by the name of Eunice even refused to give me her surname. I spoke to another guy by the name of Lebohang that was just as rude he also refused to give his surname and after I told him I need to know who I'm speaking to he had given it. <br> I have a loan with Standard Bank and because I had been unemployed I could not afford to pay it for several months. The arrear amount was R9400 and on Friday my husband deposited money into my account to sort out the kids transport, my son's cr?che fees, groceries and I had to go to hospital as I am 5 months pregnant. Saturday morning R9400 was debited from my account with no warning or notification. This has put ALOT of strain on me and my family. We have no means of getting any other money to buy food or to get to work every day. I am willing to make arrangements but nowhere does it say u can just take money without notifying the client. I am crying out for help. I have been waiting for someone to get back to me from the same call centre and have been trying to contact the \leader"Odette Mabaso with no luck whatsoever. PLEASE HELP!"""