PW
Pearl W
1 reviews | Active since Dec 2018
13 Dec 2018, 10:03
********* service !
Just been on the phone with Standard Bank for over 27 minutes without any help ! I received a message saying that my debit order will be deducted on the 14th December regardless of my agreement of the 25th of every month. I think it's highly ********* that Standard Bank can access my funds whenever they feel like. Regardless of the month, I did not agree to this. Not Prestige banking, nor the debit order staff or anyone else could help but insisted that the system detects when salary is paid in then deducts immediately. This is an invasion of privacy and cannot happen. Absolutely disgusting
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
13 Dec 2018, 15:56Dear Pearl Williams
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply13 Dec 2018, 15:56
Official
Dear Pearl Williams
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
PW
Pearl W's updateReviewer Update
14 Dec 2018, 08:33So the debit order still went off my account, but I didn't expect anything else from Standard Bank. Please do not send another system generated response, it just confirms that you have no individual customer service ethic at all
PW
Pearl W's update14 Dec 2018, 08:33
Reviewer Update
So the debit order still went off my account, but I didn't expect anything else from Standard Bank. Please do not send another system generated response, it just confirms that you have no individual customer service ethic at all