********* pushing of sales

Shocking how the standard bank sales consultant conducted himself.

I got a call from a guy who's surname is Thekiso(I couldn't hear his name, though I asked him to repeat), he called from ********** .

Just because I have a Zulu name and surname, so I have to be called in Zulu language -and be called "mama" through out the call? Is that how standard bank sales consultants are trained? I thought call centres have a "unified" language they use, unless the client asks to be assisted in their own preferred language.

Is that how our "black brothers" now manipulate clients to get a sale? Even after I told him I have cover with standard bank, and also directly from liberty life.

I have a financial adviser and I advised the consultant, that I have adequate cover, but no! it was like he wasn't listening.

I'm truly not impressed.