********* Procedures

My partner and I approached Standard Bank 2 weeks ago as we are looking at purchasing a home, we visited FNB, Nedbank and Standard Bank.The agent at the branch did an online application on behalf of us and the next day they contacted us to provide us with an offer which was way off from what we received from our own bank (FNB). We informed them that we are not going forth and will rather use our own bank. Yesterday we received an sms from then stating that Standard Bank has instructed Looks Coetsee Attorneys To go forth and register our bond. We called the call centre to express our anger at this as we never chose there offer or signed anything and we were ensured that the application was cancelled. However today we received an sms from the attorneys stating they have started with the registration process, we then contacted the call centre yet again only for the agent to tell us that the agent yesterday never submitted the cancellation request. How in God's name us this allowed to take place. We never signed or agreed to any such processes of accepting their offer nor have we asked them to continue. This is ********* and simply wrong. We said we not accepting their offer many times