*********, no values, confused, poor customer service and you hold for an hour still no assistance

I called to do a claim for my gate and garage which they quickly sent someone to come and assess frm there nothing no has communication has been done from standard bank side none whatsoever . I have called the insurance several times arranging finding out what the excess, what needs to be done but I am getting a thousand different consultants with different information as if they are all confused and dont know what the policy covers and what should happen I am really disappointed at the service because it seems no one knows what's going on. No one has the decency to call and give an update. Where is the values and integrity. Where is the efficiency and customer service. What a cold and ********* manner to do business for such a big reputable bank. You hold for more than an hour and still get directed to the wrong department. Honestly this is unacceptable next thing my claim is said to be resolved as per email when not.