********* interest charges

I logged a complaint on HelloPeter more than 10 working days regarding excessive interest on a revolving loan and have still received no feedback. My original complaint was emailed directly to complaints resolution in July 2020. I have banked with standard bank for 20years and now see that information to customers is not provided fairly as a FSP. My original loan amount was R36500,to date I have paid back more than R80000 back. As per NCA interest cannot exceed original loan amount. So please advise how come after offering a payment holiday(which was meant to help citizens) my credit profile has my outstanding amount as over R38000???Humanity is out the window and white collar crime is thriving. If those amounts were financially advised to clients loans would not be taken, and further to this I received an email that states Cover for severe illness will be removed from account protection plan due to COVID. This information should be broadcast as headlines that a bank will not protect clients due to a Global pandemic. Please respond by email urgently.