YM
Yane M

1 reviews | Active since Jul 2015

16 Jul 2015, 09:40

********* Hold Of Funds

My name is Yane Makoto, originally from Japan.<br> <br> I'm a loyal tax payer and have had outstanding SARS returns that had not been filed for more or less 10yrs, as I was in and out of South Africa on work assignments.<br> <br> I have recently filed my provisional tax returns, whereby my tax returns had to undergo lengthy auditing processes for a period of +- 3 months. Eventually SARS concluded its audit, and paid a lump sum that was due to me, into my newly opened Standard Bank Account on 2015-06-30.<br> <br> For some odd reason, my account got frozen for unexplained reasons without even consulting me. I have gone to a number of Standard Bank Branches, and was referred to Bronwen Lewis (of Standard Bank's Transactional ***** Department). I have had not proper response from her, and my account is still frozen after 2 weeks.<br> <br> SARS says there is nothing wrong with the payment that they made into my Standard Bank Account as they have also sent proof of payment to Bronwen Lewis [Email Removed] She still has not been communicating with me, and I wish for her to release the hold on my Standard Bank account.<br> <br> STD Band Account no: ***<br> Branch: Carolina<br> <br> Regards<br> Yane Makoto

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Replies (1)
Standard Bank
Standard Bank's reply16 Jul 2015, 13:11
Official
Hello makoto30ya,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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