GJ
GIDEON J

1 reviews | Active since May 2015

18 May 2015, 19:40

*********/DISHONEST BEHAVIOUR OF STAFF MEMBER

I went into Std Bank Constantia with my wife on the 02 May to apply for a further advance on my bond . I dealt with Mr Stemmet at the time and I submitted all my relevant documents. To my dismay I was told to sign blank documents by the consultant .I COULD NOT UNDERSTAND WHY I HAD TO SIGN BLANK FORMS ESPECIALLY THE ONES THAT ASKED ME FOR MY INCOME AND EXPENDITURE. The consultant then told me he will complete the necessary forms himself ??? The first week had passed and no response or feedback was received from the consultant I was then only told on the 11 May (9 days later) that additional payslips are required. I could not understand why they could only ask me for additional documents 9 days later. I was disgusted at the fact that i had to phone the branch today only to be told by BOND was declined DUE TO AFFORDABILITY!!! IM STRESSING THE FACT THAT NO PROPER AFFORDABILITY WAS CONDUCTED DUE TO ME AND MY WIFE BOTH SIGNING BLANK FORMS AND WE WOULD LIKE OUR APPLICATION TO BE RELOOKED/RESUBMITTED OR I WILL TAKE THIS TO THE MEDIA<br> Back

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Replies (1)
Standard Bank
Standard Bank's reply19 May 2015, 12:36
Official
Hello GIDEON JACOBS,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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