MVDM
MARK VAN DER MERWE

1 reviews | Active since Mar 2009

18 Dec 2019, 19:02

********* BUSINESS PRACTICES BY STANDARD BANK

I had an account at Standard Bank for more than 20 years. A week ago I got my tax rebate from SARS on Monday Standard Bank froze my accounts and said that SARS must first confirm that the money was paid in from them (SARS) we subsequently got the proof of the tax payout by SARS now they Standard Bank say that they cannot open our accounts until SARS sends them the email directly. They Standard Bank never communicated with us before freezing our accounts. What makes things worse is that it is basically impossible to get through to anyone who can assist us at the bank, we get transferred from one consultant to the next, each time we have to repeat the incident over and over again. These people are absolute motons and just plain spitful.

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Replies (2)
Standard Bank
Standard Bank's reply19 Dec 2019, 03:48
Official
 Hello Mark, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply06 Jan 2020, 11:32
Official
Dear MARK

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards 

Clint Petersen
Complaint Resolution Centre
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