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sunita N

1 reviews | Active since Oct 2016

26 Sept 2018, 11:51

********* Business Practices

I have not had access to my accounts for over a week now. There has been inconsistent advice provide by consultants ie Nosipho, Thulani and Oupa. I have requested on several occasions as to the reason for not gaining access. I have received no response.

Everyday there is an escalation logged! But nothing has transpired!

Today I'm told by a Standard Bank consultant that I need to follow up everyday!

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Replies (3)
Standard Bank
Standard Bank's reply26 Sept 2018, 11:55
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply27 Sept 2018, 15:04
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply27 Sept 2018, 15:04
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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