MA
Marie A
1 reviews | Active since Sept 2021
08 Sept 2021, 11:26
********* BEHAVIOUR - *****ING
Account: 368 958 647
My home loan account is in credit but they still taking a debit order of R9k pm from my current account.
Why must I pay a home loan that has a NIL balance and I do not earn any interest but are losing interest. The bond is under cancellation and the Attorneys is now waiting for weeks for cancellation figure - Hannes Gouws Inc. How is this instalment calculated on a NIL balance and the access bond is also stopped?
I was informed by Douglas Mjekula that the debit order will remain until the bond is cancelled.
I will claim interest from Standard Bank for the credit balance if this is not rectified immediately and the debit order refunded and reversed back to my current account at SBSA.
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Replies (2)
Standard Bank's replyOfficial
09 Sept 2021, 04:40Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply09 Sept 2021, 04:40
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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MA
Marie A's updateReviewer Update
13 Sept 2021, 09:25No feedback to date - therefor I will now approach the Ombudsman
MA
Marie A's update13 Sept 2021, 09:25
Reviewer Update
No feedback to date - therefor I will now approach the Ombudsman