1 reviews | Active since May 2011
********* behaviour by Standard Bank
Blue Bean Credit Card not wanting to accept payment at an ATM in view of the fact that my credit card is blocked, and a payment arrangement was made with them to pay x-amount every month, but the minimum amount due keep on accumulating and not showing or reflecting the arrangement that was made, there fore at this rate this account will never see the end and interest keeps on rolling. They refuse my payment via ATM but wants me to pay in the branch which accumulates more costs to myself and more money to their advantage. This whole problem arose last year when I was retrenched, although i have a small business account with Standard bank and they duly on the 12 October 2017 took off money out of that account without clarifying with me or notifying me after me going in to the bank where I had to wait almost 2 hours to speak to a senior person at the rehabilitation centre of standard bank, however the money was returned back to my business account the next day. This, to me, is totally ********* and due to the fact of me making this payment arrangement with them, they still refuse to accept cash deposits at the ATM's. I have come to a point after phoning them today that this matter must now be settled in a Court of Law, as they refuse my money through an ATM.
I have the same arrangement with ABSA Bank and they do not allow me to use my card but I can pay money into the credit card via ATM.
I am of opinion that Standard Bank is an ********* bank in view of the aforementioned and would appreciate a very senior person from Standard Bank to contact me. I am now refusing to pay anymore monies to Standard Bank until this matter is resolved.
I have my legal advisors, ie. advocate and attorneys, and if this is the way Standard Bank wants to go forward regarding this matter, then so be it.
Just for the record, my wife was with me on Friday when I spoke to a lady in Standard Bank who confirmed that I could pay via ATM. This matter also involves the account that my wife has with Standard Bank of which I have a secondary card.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
