********* Behaviour @ homeloans division

I have made this application but it appear these guys have no clue what they doing in the call center. Im not sure if you can assist me.<br> <br> I understand that they have granted a further loan at 90% which is fine but then before I accepted they added a R57 service fee plus and increase in interest rate with no further funds yet. The bank now says they will not change this till i accept or reject the offer? I dont think that is ethical or FaiR? What can I do?... How can you not even have a chance to consider or sign new agreement they up ur interest on your old bond and get away with it. No wonder they not the best bank to deal with. Besides this when you want to speak to a supervisor or manager you have to hold on for over 30 min or call back everyday till you get one else just pay the costs involved while you application is pending. <br> Part of the claim is that they only give consent to Private banking clients but I didn have this fee since before I was a private banker... these guys have no idea what their own rules are and make them up as they go along