********* BANKING PRACTICES

I am highly disappointed and very angry and will be taking this matter further as I believe the Ombudsman needs to intervene in this matter. I have two accounts with Standard Bank a my mo account and a bond account. My bond account is paid from my mo account which I do a transfer every month. This month on the 27th I did a transfer for the amount of R6800.00 into my my mo account in order for my debit order to go off. My debit order is an amount of R6726.87 the transfer amount would cover bank charges as well still leaving me with an available balance. However my debit order was not deducted and it is due for the 1st of every month. So on the 2nd I thought let me call through and query why my debit order has not gone off to avoid any problems that my occur. That turned into the worst mistake because I realized how standard bank staff are not trained and do not know what they are doing. The first lady I spoke to Lebo checked and said she is not sure why my debit order has not gone through but I must go through to credit control and speak to them and let them run the debit order again. Annoyed as this is all an inconvenience to me why should I have all this running around where I have a debit order in place and it should go through. I mean the concern from my side was why didn't it go through the 1st did not fall on a weekend. However I continued to old and thereafter I spoke to the most *********** person Kati, I explained my problem and you not what she replies to me with an attitude have I checked my account the funds are not not enough for the debit order to go through that is why it hasn't run. I laugh but with anger I rep**** to her be very careful what response you give to me, because it is either you just replying to me with not fully checked or you cant do math's how can you ever say the funds were not enough. Really??? She then advised me she will checked with the admin department and get back to me after 12 now this is such poor service, A query from 8:30 in the morning and the customer can only get a response after 12 to which she did not even call me back how pathetic is that. Now to prove the incompetence this morning my debit ran. So my first question is did she not want to do her job as she gave me such a lame reply and didn't bother to call me back. And my second question is why did my debit order not run leaving me having to sit on the phone calling standard back to 45 minutes. And lastly this matter needs to be sorted out as if there are in additional fees for late payments I will not be liable and standard bank needs to ensure that they sort this matter as this late and delayed payments will affect my credit status. which I will not take lightly. Please when dealing with my query try and give timeously feedback in resolving this query .