DN
D N
1 reviews | Active since Nov 2018
29 Aug 2019, 14:04
********* BANK BANK
Standard Bank Home loans
Please advise why I was not informed in writing of debit order increase on my account and who gave you authority over my bank account to take money just the way you please. Please advise me why lawful process same as any other bank or institution was not followed by informing a person in writing of any increases? I will report you to NCR and Ombudsman as well Standard Bank have NO right to take money from my account the way they please. You must formally inform me in writing when there’s any increase applicable.
DON"T PHONE ME, ANSWER MY EMAILS
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Standard Bank's replyOfficial
29 Aug 2019, 15:46Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply29 Aug 2019, 15:46
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
DN
D N's updateReviewer Update
30 Aug 2019, 12:57Another issue I am taking to the Ombudsman. There is a long history behind this, Standard Bank unauthorized again removed me as owner of the house ( it was register in both names ) and know when we picked it up and ask to be corrected we get all these demands.
Why must I do a new home loan application for adding myself as owner which was never supposed to have changed on a house and home loan I PAY FOR and have always owned.? The house was in both our names since we got married in community of property all along and what gave you the right to remove me as owner without my consent and I must now go through this mess again.
This will also go to Ombudsman if you refuse to fix your own mess. You never had consent to remove me without my consent and we are trying to fix your mess on an exciting loan???
You NEVER had my consent to just go and remove me as owner of property I lawfully own.
SO FIX YOUR MESS, BELOW IS UNACCEPTABLE
EMAIL WAS SEND TO YOU
Why must I do a new home loan application for adding myself as owner which was never supposed to have changed on a house and home loan I PAY FOR and have always owned.? The house was in both our names since we got married in community of property all along and what gave you the right to remove me as owner without my consent and I must now go through this mess again.
This will also go to Ombudsman if you refuse to fix your own mess. You never had consent to remove me without my consent and we are trying to fix your mess on an exciting loan???
You NEVER had my consent to just go and remove me as owner of property I lawfully own.
SO FIX YOUR MESS, BELOW IS UNACCEPTABLE
EMAIL WAS SEND TO YOU
DN
D N's update30 Aug 2019, 12:57
Reviewer Update
Another issue I am taking to the Ombudsman. There is a long history behind this, Standard Bank unauthorized again removed me as owner of the house ( it was register in both names ) and know when we picked it up and ask to be corrected we get all these demands.
Why must I do a new home loan application for adding myself as owner which was never supposed to have changed on a house and home loan I PAY FOR and have always owned.? The house was in both our names since we got married in community of property all along and what gave you the right to remove me as owner without my consent and I must now go through this mess again.
This will also go to Ombudsman if you refuse to fix your own mess. You never had consent to remove me without my consent and we are trying to fix your mess on an exciting loan???
You NEVER had my consent to just go and remove me as owner of property I lawfully own.
SO FIX YOUR MESS, BELOW IS UNACCEPTABLE
EMAIL WAS SEND TO YOU
Why must I do a new home loan application for adding myself as owner which was never supposed to have changed on a house and home loan I PAY FOR and have always owned.? The house was in both our names since we got married in community of property all along and what gave you the right to remove me as owner without my consent and I must now go through this mess again.
This will also go to Ombudsman if you refuse to fix your own mess. You never had consent to remove me without my consent and we are trying to fix your mess on an exciting loan???
You NEVER had my consent to just go and remove me as owner of property I lawfully own.
SO FIX YOUR MESS, BELOW IS UNACCEPTABLE
EMAIL WAS SEND TO YOU