********* and sneaky business practice

I have a VAF account with Standard Bank that has never missed a payment. I have gone further and paid extra every month for my benefit. Imagine my surprise when I got my statement and this bank has readjusted my repayment amount and used my extra payments to offset the repayment amount and lower it without my approval or request.

I have asked for this to be corrected and my debit order to be reinstated to what it was and for the extra funds to be offset back to my account. I spoke to a consultant on the 19th and today I receive an sms that my query has been resolved and should refer to my emails.

Emails checked, nothing from Standard Bank.

I use my airtime to call the clearly inefficient call centre to get to the bottom of this and i am told that there are no comments on the ticket and that they will escalate this to the consultant that was initially assigned.

Why should I be playing hide and seek with Standard Bank.

This is pathetic to say the least