********* and *******

On the 10/12/2015 I went to purchase some goods and discovered by going into my cell phone banking that an amount of R4010.18 had been transferred from my one account to another account that I had paid off in August 2015 without my knowledge or consent. I contacted Std Bank recoveries department, confirmed that they had in fact received my payment that I had made when I settled the account and advised that once they had received the necessary documentation a refund would be processed in 2 - 3 days. On the 12/12/2015 another amount was transferred from my account to another account which I had paid off in May 2015 or June 2015. I confirmed with Thulani Mlambo, Lebo Nkagisang that I would have my refund in 2 - 3 days and Steven Madileng that I would have my by Monday or Tuesday the latest. I also advised each one of them that the refund was urgent as it was my childrens school fees and my petrol. Each assured me that my refund would receive top priority. It is now 16:10 on Tuesday 22/12/2015 and I still have not received my refund. To me, this is ********* and ******* as I was not informed this was going to happen, I would have sorted it out immediately. I need my refund urgently!