Unesolved ***** request and rude

<p>I called ***** department today, I talked to Jose. He was not willing to help or give me call reference. when i requested his name and surname or reference nmber for the call he just dropped without addressing what i as requesting.</p> <p>he did want to give me feedback on the ***** i reported.</p> <p>I reported ***** on the 14th of November till today I do not know the progress.</p> <p> </p>