Uneducated staff

Wow being transferred to 3 different departments and waiting a half an hour just to get stuff removed from my ITC that shouldn't be there in the first place! <br> <br> I am in fact on the line with the advisor as I am typing this complaint and I have been on hold for almost 10 minutes please get my ITC cleared as I can't be penalized for your mistakes!!! And wow the advisor just dropped the call on me while she was \Sorting it out. Please hold"! . I am asking for the last time now fix your mistakes let me know what is going on and educate your staff!!!!<br> <br> I am awaiting you feedback and will cancel everything I have with you if this is not dealt with appropriately."""