Undue Cash Withdrawal fee

I hold a Moneymarket Call & an Access Acc, I went to Kwa Thema branch on frid the 7th-Aug to withdraw from the Moneymarket Call. after the teller failed to process the withdr, he suggested that I go to enquiries to transfer the money to the access account & withdr from there. this resulted in a charge, a cash withdr fee of R208.50... as far as I know, there`s no withdr fees on a Call Acc and I am allowed to withdraw directly from this type of an account. It`s not my fault that they could not process the withdr from the call account @ that time. even the terms & conditions say that ``you may withdraw & transfer a minimum of R100.00`` <br> <br> the branch manager did not even want to entertain us & just said we must just logg a complaint as there`s nothing she can do. when we showed her the terms & conditions the part that says ``you may withdraw & transfer a minimum of R100.00`` she said the ``withdraw`` is a misprint & it actually meant transfer. <br> <br> I want the fee reversed as I wanted immidiate access to my money as they promised me, & I wanted to withdraw directly from my investment without a fee. <br> <br> the branch manager & the consultant didn`t show real interest.