Underhanded ********* Banking Methods

On the 15th August I had a debit order that was supposed to go through with Multi-Choice DSTV of about R770.60 but to my dismay surprised a sum of R1068.38 popped up on my cellphone screen. Yet again on the 21st August on my way to work another message ****ed up on my cellphone stating that my debit order for my DSTV was returned by my bank (I must then pay R1069.38). I immediately print out my bank statement and asking myself how can this been the case because there was money on my bank on the date of this debit order in question. Yet the same thing happened in the past month and with my Instant Life Cover debit order I have with Standard Bank in the distant previous months. You will know that every debit order missed in however the case is a cost to me.

Yet I went to enquire about this in my branch (Library Gardens) I get a very vague explanations and no accountability at all. As it stand right now I have been trying to get hold my consultant since yesterday and today with no avail. Since I have picked up a sense of non-transparency I want Standard Bank to return all my incurred charges seeing that they are embedded with a lot arrogance in dealing with my sensitive banking issues. I kindly ask that Hellopeter enquire on my behalf and recover all my losses I have incurred while banking with Standard Bank in the period from late last year till to date. Lulu Xhosa who is forever my consultant went upstairs to make further enquiries and yet came back offering me to reverse only the charges dating back up to three months. I felt ridiculed and hypocritical leaving their branch hence I'm asking you trustworthy Hellopeter to recover all the charges I have ridiculously and unnecessary paid due to their negligent ********* banking methods. Kindly also ask Multi-Choice not to switch of DSTV as the error was not on my consciousness?

MY ID: ********** 364083