Under debt review but still taking debit order.

I have been under debt review since November last year. Then for 2 month no debit order went off from my account for my personal loan. That tells me they received the debit cancellation form.

Then suddenly end of January my payment for my personal loan was deducted again. This after Standard bank signed a final agreement with my debt review company. Today when I phone I get simply told sorry we cannot refund your money as we never received any debit order cancellation form and a final agreement does not mean we will not take your payment by debit order also.

I am absolutely disgusted. So every other account I have got the forms all of them do not even contact me anymore but Standard bank thinks it is okay to get paid double by me and through the debt review company. I am frustrated and upset and highly consider going to the banking ombudsman.

When I contacted my lawyer the lady told me that Standard bank ALWAYS has an issue when ever a customer is under debt review. How is ut possible that they are allowed to get away with blind eye ******* and bad service all the time.