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pelonomi M
1 reviews | Active since Dec 2012
09 Sept 2020, 18:04
Undelivered Bank card
My standard bank card was blocked due to ***** activities on my account on the 28 August 2020, I was promised that my card will be delivered within 3 to 4 working days. To date 9 September 2020 my card has not been delivered, everytime I call the call centre I get the same feedback that my card is with courtiers. I am really dissatisfied with the service, I need my bank card urgently I cannot even access my standard bank app because I dont have my card. I am a so called prestige customer but there is no special service to you are providing. Pelonomi Gae
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 Sept 2020, 02:57Hello Pelonomi
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply10 Sept 2020, 02:57
Official
Hello Pelonomi
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
07 Oct 2020, 11:57Hello Pelonomi
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply07 Oct 2020, 11:57
Official
Hello Pelonomi
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
***
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