1 reviews | Active since Oct 2016

20 Feb 2018, 12:42

UNCOOPERATIVE SERVICE

When schools opened in January I sent my child to a new school, Umlazi Comtech, they demanded that I pay 50% of the boarding fees, more than 50% of the school fees, hardly a week his belongings were ****** almost all his important belongings. He was he was forced to clean sewage spills from the hostel, the school failed to inform me about what happened, when I came to school they were not at school they had no water. I decided to take my child to another school, I told the principal that they need to refund me as they had failed to protect my 14 year child, I asked my bank Fnb to reverse the money from my online banking. Standard bank together has after three weeks refused to authorize it, I am frustrated. My child can’t go to a relevant school.

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Replies (2)
Standard Bank
Standard Bank's reply20 Feb 2018, 13:26
Official

We acknowledge receipt of your complaint.

We apologise to hear about your frustration. We will investigate your concerns and provide you with feedback shortly.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Feb 2018, 14:28
Official

Dear Mbuyiselo Sosibo

Thank you for your posting.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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