Uncontactable standard bank

Worst ever experience with standard bank. I was recently in a car accident, and you cannot get a hold of any standard bank branch personally . You have to call the call center and no one there knows anything, no numbers available for any branches, nor can they even direct your call to the branch you are looking for. The branch i went to yesterday did not even have contact details of another branch i needed to go to. My car has been written off and my car papers were sent to boksburg in june, to date no one has contacted me to let me know my documents are there and if i can come collect them. I have googled and phoned countless numbers but nothing is available. As a south african we could of atleast re**** on our banking system, but they are now just as pathetic as how everything else is run in this country, absolutely useless. On top of it yesterday at your northmead branch, i am injured, and when i asked for assitance where there is a huge sign saying enquiries, i was shooed off by 3 consultants who were sitting around doing nothing. I was only assisted by 1 of the consultants on entry, who was trying to assist the other clients waiting aswell. I myself was assisting a pensioner, whos card had expired, and instead of assisting her with a tempory card, they made her sit there and call the call center to order a new one. She even begged me not to leave and please stay and help her further.