GC
Gavin C
1 reviews | Active since Sept 2012
01 Feb 2023, 09:46
Uncleared Transactions??
I logged ********** transactions on my Credit Card and have replaced my card. Standard Bank ***** claim keeps on sending me a SMS letting me know that "Claim is on hold due to uncleared transactions, investigations will resume once these have been cleared."
I have sent numerous emails to *** with no response as I do not know what i need to do re uncleared transactions.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
01 Feb 2023, 09:53Hi Gavin
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply01 Feb 2023, 09:53
Official
Hi Gavin
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
GC
Gavin C's updateReviewer Update
06 Feb 2023, 11:27Still waiting.
GC
Gavin C's update06 Feb 2023, 11:27
Reviewer Update
Still waiting.
Standard Bank's replyOfficial
06 Feb 2023, 12:56Hi Gavin
Thank you for getting back to us. we will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. we will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply06 Feb 2023, 12:56
Official
Hi Gavin
Thank you for getting back to us. we will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. we will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
GC
Gavin C's updateReviewer Update
20 Feb 2023, 12:17So, still not a word from Standard Bank *****??
GC
Gavin C's update20 Feb 2023, 12:17
Reviewer Update
So, still not a word from Standard Bank *****??
Standard Bank's replyOfficial
20 Feb 2023, 14:43Good Day Gavin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Best regards,
Standard Bank's reply20 Feb 2023, 14:43
Official
Good Day Gavin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Best regards,
GC
Gavin C's updateReviewer Update
10 Mar 2023, 09:27Standard Bank? Clearly escalation etc etc does nothing. I will clearly have to go to the Banking Ombudsman as I have not heard a thing from your so called ***** department.
GC
Gavin C's update10 Mar 2023, 09:27
Reviewer Update
Standard Bank? Clearly escalation etc etc does nothing. I will clearly have to go to the Banking Ombudsman as I have not heard a thing from your so called ***** department.
Standard Bank's replyOfficial
10 Mar 2023, 09:49Good Day Gavin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Best regards,
Standard Bank's reply10 Mar 2023, 09:49
Official
Good Day Gavin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Best regards,