Uncleared transaction

Item: Standard Bank
Rating: 1
Author: Mahwasane T

I am not happy with Standard bank. I called them with regards to transaction that declined when I was purchasing using credit card and I was told the amount went out I did follow up with the restaurant they said nothing came to their account and when I check my balance it is not reflecting its on uncleared transaction and it has been more than 3 days all the other transaction have cleared. I don't know how they operate. I need the money to go back into my account R1 004 its a lot of money.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

08 Nov 2021, 11:04

Dear Mahwasane T

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Standard Bank's reply08 Nov 2021, 11:04

Official

Dear Mahwasane T

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Mahwasane T's updateReviewer Update

08 Nov 2021, 11:23

When should I expect your response because I tried to call and sent an email but haven't received respond

Mahwasane T's update08 Nov 2021, 11:23

Reviewer Update

When should I expect your response because I tried to call and sent an email but haven't received respond