Uncaring Service experienced at Standard bank with latest branches closing.

Informed debit card ready for collection at any branch at Standard – At Glen Centre Branch not served after an hour wait. Had to leave without obtaining new card due to appointment. Arrived back at office called Standard call centre no reply after 20 minute wait. Standard have closed some 35 branches in SA and yet still have systems in place which require their customers to go into the now impossibly busy branches. I have no problem never needing to go into a branch – but then a more caring institution would ensure their systems and programmes would be set to accompany their requirements. Why have the need for a new card issued having to be collected by inserting the old card’s pin – and not have a system which automatically links the new to the old card set up – or can simply be done on line by customer on receipt of the new card through a secure courier service – the consultant eventually spoken to the following day after a 6 minute wait could not grasp this suggestion. Please Standard be more considerate unless you intentionally no longer wish to have a rather large customer base.