tJ
thandeka J
1 reviews | Active since Jun 2020
31 Aug 2020, 11:14
unblocking an account
how long does it take to unblock an account, my mother went to standard bank to find out why she can't access her funds that were paid into her account by SARS, She was told her account is blocked and it would take up to 7 days to unblock it, what nonsense is this some banks verify your identity and than unblock the account immediately, standard bank is taking people for granted and really inconveniencing them.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
31 Aug 2020, 11:36Dear thandeka jele
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply31 Aug 2020, 11:36
Official
Dear thandeka jele
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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tJ
thandeka J's updateReviewer Update
31 Aug 2020, 15:00NOTED, However i do understand that the account has been redundant , and you might need to do some checks, but your consultants should explain to the client and not just give vague reasons to clients, I appreciate your response and expect to hear from you guys soon
tJ
thandeka J's update31 Aug 2020, 15:00
Reviewer Update
NOTED, However i do understand that the account has been redundant , and you might need to do some checks, but your consultants should explain to the client and not just give vague reasons to clients, I appreciate your response and expect to hear from you guys soon
Standard Bank's replyOfficial
15 Sept 2020, 15:30Dear thandeka jele
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply15 Sept 2020, 15:30
Official
Dear thandeka jele
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Kind regards
Clint Petersen
Complaint Resolution Centre
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