1 reviews | Active since May 2016

21 Apr 2018, 15:49

UNBLOCK MY CARD IMMEDIATELY

YOU HAVE BLOCKED MY CARD AGAIN, DESPITE MY LETTING YOU KNOW AHEAD OF TIME THAT I WILL BE USING ABROAD!! YET AGAIN I AM LEFT STRANDED. YOU GAVE ME A REFERENCE CONFIRMING THE ALLOWANCE USE OF CARD ABROAD YET YOU STILL BLOCKED MY CARD. WHY??? I KEEP GETTING CUT OFF WHEN MAKING CALLS TO THE ***** UNIT TO UNBLOCK. FIX THIS IMMEDIATELY!!! I AM CURRENTLY STRANDED!

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Replies (3)
Standard Bank
Standard Bank's reply22 Apr 2018, 06:36
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply24 Apr 2018, 15:02
Official

Dear L B

Thank you once again for your posting.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply24 Apr 2018, 15:03
Official

Dear L B

Thank you once again for your posting.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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