EC
E.T CLEARY

1 reviews | Active since Apr 2024

15 Apr 2024, 19:05

UNBLOCK MY ACCOUNT ALREADY!!!

I am disgusted, sick and tired of forwarding emails like your overly used puppet. All I have been getting is lazy automated email responses, lame promises to be called back which in true Standard Bank fashion fail no one bothers nor cares to. Days were forfeited by ***** department, biggest failures of them all. Complains department told me about another seven working days and sent me the same lame apologies they send everyone on this site and preach over the telephone when I call them but fail dismissally. Your job has been done for you, just unblock my account already all necessary information is at your disposal. Just do your job you debit me for and stop failing me non stop because I have complaint of almost two years you also failed resolving and has accumulated over R120 000 while your staff roam around confused and keep me in one of your branches for hours. As if you never held on to my insurance settlement for over a month. How dare you continue like this non stop!!! Practice what you preach!!!

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Replies (2)
Standard Bank
Standard Bank's reply15 Apr 2024, 21:52
Official
Good day  

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands.

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply17 Apr 2024, 11:49
Official
Good day  

Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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