TP
Tanya-Leigh Pillay

1 reviews | Active since Dec 2024

10 Mar 2025, 12:34

UNBLOCK MY ACCOUNT

_1/5 stars - AVOID STANDARD BANK AT ALL COSTS!_

I've been a loyal customer of Standard Bank for years, but my experience over the past year has been an absolute nightmare. Due to a supposed "security issue", my account has been BLOCKED FOR OVER A YEAR!

Despite numerous phone calls, emails, and visits to the branch, I've gotten nowhere. The customer service team is clueless, unhelpful, and downright dismissive. They've consistently promised to "look into it" and "get back to me", but I've heard NOTHING.

As a result, I've been unable to access my own money, pay bills, or conduct basic financial transactions. It's been a huge inconvenience and has caused me significant financial stress.

Standard Bank's incompetence and lack of customer care are staggering. If you value your sanity and your financial well-being, STAY FAR, FAR AWAY FROM THIS BANK!

0
Replies (1)
Standard Bank
Standard Bank's reply10 Mar 2025, 12:37
Official
Dear Tanya, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***