Unbelivable service - well lack thereof

I can't even rate this company. I have sent a mail to the Homeloans department to change my banking details, have the confirmation it was done only for it to go off the wrong account at month end. I go into the branch, hoping they can assist. I wait 2 HOURS in the queue when I am asked by the lady outside what is the query I tell her - "Please wait for the agent." Eventually get to the agent only to have her call the homeloans department in mid sentence give me the phone and have the homeloans department tell me I can't change the banking details any other way except through an email. UNBELIEVABLE!!!!!! She gives me another email address to use, it keeps bouncing back, I email the help desk - NO RESPONSE. I have NEVER in my life experience such shocking service. Really can't complain about the service because there is none.

This now means that another month of extra fees, another month of fighting to have something changed at Standard Bank.......This is the reason I want to close my account with STD but I can't because of this stupid homelone. Not one person in the Centurion Mall branch new that you can't change banking details in the branch so they make you wait and wait only to tell you. you need to email it