Unbelievably poor service BLUE ROUTE MALL

<p>My cards was cancelled due to ********** activity on my bank card overseas. Have a 2 month old ill baby with difficulty breathing and decided to take her to paediatrician but in order to pay paeds I needed my bank cards ,which was ready for collection at the branch. Rushed to the bank as I could only manage to get an appt in an hour, practically begged the ladies at the front desk to assist me in getting my cards instead of waiting in the long line as I needed to get to the doctor within 30 minutes. They stood there and just said no, sorry. you have to wait in the line. The one girl actually told me, why dont you EFT the money to the doctor? HELOO, my cards has been stopped! I have no intenet or cellphone app banking AVAILABLE to me! I turned around and left feeling really bad, luckily i have a husband who drove from work to help me out. What if I was a single mother ?? Im deeply dissapointed as it is the first I collected from this branch. The service at KROMBOOM is much better, they ar friendly and very helpful there. I know they would have assisted me immediately.</p>