CM
Candice M
1 reviews | Active since Mar 2010
25 Jul 2020, 10:16
Unbelievably poor customer service
We all understand the pressure Covid 19 has put businesses under regarding customer service etc. However, requesting a call back regarding a simple transaction after holding for at least 10mins, three times a day for two consecutive weeks and writing several emails, absolutely NO response. This has caused having to go to standards bank at The Grove and standing in a que for 2,5 hours and still no being helped. Honestly, Standard Bank you have to do better!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Jul 2020, 05:28Hello Candice,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply26 Jul 2020, 05:28
Official
Hello Candice,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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CM
Candice M's updateReviewer Update
26 Jul 2020, 05:35Such a “standard” reply of which I am 100% sure no action will come. Disappointing to say the least.
CM
Candice M's update26 Jul 2020, 05:35
Reviewer Update
Such a “standard” reply of which I am 100% sure no action will come. Disappointing to say the least.
CM
Candice M's updateReviewer Update
04 Aug 2020, 05:02Needless to say that even though a complaints consultant , jonothan whitticker got in touch with me, another week went buy without the matter being resolved. So over the weekend I once again phoned standard bank and tried to get the issue resolved. Promises were make high and low that I would receive a call on Monday to update me regarding any progress. Unfortunately once again NOTHING!! Any suggestions as to which bank performs better?
CM
Candice M's update04 Aug 2020, 05:02
Reviewer Update
Needless to say that even though a complaints consultant , jonothan whitticker got in touch with me, another week went buy without the matter being resolved. So over the weekend I once again phoned standard bank and tried to get the issue resolved. Promises were make high and low that I would receive a call on Monday to update me regarding any progress. Unfortunately once again NOTHING!! Any suggestions as to which bank performs better?