Unbelievably disappointing service

I wrote to Hellopeter last month on the 27th Aug regarding a paid up letter for a personal loan that I paid up in April 2020, and for my credit profile to be updated. A reply was posted that the matter will be attended and I will be contacted but I have not heard from Std bank and no update on Experian this account still reflects negatively. It is clear that what they good at is empty promises, we as customers are just numbers but we are not taken seriously no matter how negatively their actions impacts us.